Support
We reply within 2 working days. Please do not send health details by email; we do not need them to help you.
Frequently asked questions
How do I contact support?
Email hello@mrsoftit.com. We reply within 2 working days (Bangladesh time, Sunday to Thursday).
How do I restore my purchases?
Open the app, go to Me → Restore purchases (or tap Restore on the Pro screen). Use the same Apple ID you bought with. If it still fails, check Settings → your name → Subscriptions, then email us.
How do I cancel my subscription?
Subscriptions are managed by Apple. Open iPhone Settings → your name → Subscriptions → Penvia → Cancel. Deleting the app does not cancel it.
How do I get a refund?
Apple handles refunds. Go to reportaproblem.apple.com, sign in and choose the purchase. We cannot refund purchases ourselves.
How do I delete my data?
In the app: Me → Privacy and data → Delete all my data. This removes your shots, meals, weight, photos, side effects and settings from your iPhone. Anything saved to Apple Health must be deleted in the Health app. See the Privacy Policy for all steps.
How do I export my data?
Open Me → Export data. Free CSV files (one per type) can be shared or opened in Numbers or Excel. Pro users can also make a two-page PDF report for their doctor.
How do I move to a new iPhone?
Penvia has no sync and no account. Your data lives on your iPhone only. When you set up a new iPhone with Apple’s Quick Start, or restore it from an iPhone backup, the app’s data comes with it. If you do neither, export your data first (Me → Export data) because it cannot be recovered later.
Does the app tell me how much to inject or when?
No. Penvia never gives dose or timing advice. It only records what you and your doctor decided and reminds you of the schedule you set.
Do you see my health data?
No. We have no server and no account. See the Privacy Policy.
Photo scan does not work.
Photo scan works on any supported iPhone. On iPhones with Apple Intelligence, the food is read by Apple’s on-device model. On other iPhones, Apple’s on-device image classifier is used. You can also scan a barcode or label, or type what you ate.
I did not get a reminder.
Check Settings → Notifications → Penvia is allowed, Focus modes are not silencing it, and the reminder time in the app is right. Reminders are made on your phone, so a restart or Low Power Mode can delay them.